{"id":22568,"date":"2026-10-28T13:48:59","date_gmt":"2026-10-28T13:48:59","guid":{"rendered":"https:\/\/www.denmarkfarm.org.uk\/?page_id=22568"},"modified":"2026-10-29T14:56:31","modified_gmt":"2026-10-29T14:56:31","slug":"polisi-cwynion","status":"publish","type":"page","link":"https:\/\/www.denmarkfarm.org.uk\/cy\/polisiau-set\/polisi-cwynion\/","title":{"rendered":"Polisi Cwynion"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Yn Sefydliad Elusennol Corfforedig Shared Earth Trust (SET), rydym wedi ymrwymo i ddarparu cyrsiau, llety, digwyddiadau, cyfleusterau a gwasanaeth cwsmeriaid o ansawdd uchel. Rydym yn croesawu adborth, gan gynnwys cwynion, fel cyfle i wella&#8217;r hyn a wnawn.<\/p>\n\n<p class=\"wp-block-paragraph\">Ein nod yw delio \u00e2 chwynion yn deg, yn gyson, yn gyfrinachol ac mor gyflym \u00e2 phosibl. Lle bynnag y bo modd, rydym yn annog i bryderon gael eu codi&#8217;n anffurfiol fel y gellir eu datrys yn brydlon.<\/p>\n\n<p class=\"wp-block-paragraph\">Mae&#8217;r polisi hwn yn berthnasol i ymwelwyr, cyfranogwyr cwrs, gwesteion llety, mynychwyr digwyddiadau, cwsmeriaid ac aelodau o&#8217;r cyhoedd.<\/p>\n\n<h1 class=\"wp-block-heading\">Ein Hegwyddorion<\/h1>\n\n<p class=\"wp-block-paragraph\">Byddwn yn:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Gwrando ar gwynion yn agored ac yn barchus.<\/li>\n\n\n\n<li>Trin pawb yn deg a heb wahaniaethu.<\/li>\n\n\n\n<li>Ymchwilio i gwynion yn wrthrychol.<\/li>\n\n\n\n<li>Ymateb yn amserol.<\/li>\n\n\n\n<li>Cadw gwybodaeth yn gyfrinachol lle bo&#8217;n briodol.<\/li>\n\n\n\n<li>Defnyddio adborth i wella ein gwasanaethau.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Gofynnwn i gwynwyr:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Godi pryderon cyn gynted \u00e2 phosibl.<\/li>\n\n\n\n<li>Darparu gwybodaeth glir am y mater.<\/li>\n\n\n\n<li>Caniat\u00e1u cyfle rhesymol i ni ymchwilio a datrys y mater.<\/li>\n\n\n\n<li>Drin staff, gwirfoddolwyr a chontractwyr yn barchus drwy gydol y broses.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Mae SET yn cadw&#8217;r hawl i beidio ag ymdrin \u00e2 chwynion sy&#8217;n gamdriniol, yn gythruddo neu&#8217;n ailadroddus.<\/p>\n\n<h1 class=\"wp-block-heading\">Cam 1: Datrys Anffurfiol<\/h1>\n\n<p class=\"wp-block-paragraph\">Os byddwch yn profi problem yn ystod eich ymweliad, cwrs, digwyddiad neu arhosiad, rhowch wybod i aelod o staff cyn gynted \u00e2 phosibl.<\/p>\n\n<p class=\"wp-block-paragraph\">Gellir datrys llawer o faterion ar unwaith, ac rydym wedi ymrwymo i gymryd camau rhesymol i fynd i&#8217;r afael \u00e2 phryderon pan fyddant yn codi. Mae hyn yn adlewyrchu&#8217;r gofyniad yn ein Telerau ac Amodau bod cwsmeriaid yn rhoi cyfle i ni unioni problemau cyn ceisio uwchgyfeirio&#8217;r g\u0175yn.<\/p>\n\n<h1 class=\"wp-block-heading\">Cam 2: Cwyn Ffurfiol<\/h1>\n\n<p class=\"wp-block-paragraph\">Os na ellir datrys y mater yn anffurfiol, gallwch gyflwyno cwyn ffurfiol.<\/p>\n\n<p class=\"wp-block-paragraph\">Dylid gwneud cwynion yn ysgrifenedig a dylent gynnwys:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Eich enw a&#8217;ch manylion cyswllt.<\/li>\n\n\n\n<li>Manylion y gweithgaredd, y digwyddiad, y cwrs neu&#8217;r archeb llety (os yw&#8217;n berthnasol).<\/li>\n\n\n\n<li>Disgrifiad o&#8217;r g\u0175yn.<\/li>\n\n\n\n<li>Unrhyw dystiolaeth berthnasol neu wybodaeth ategol.<\/li>\n\n\n\n<li>Y canlyniad yr hoffech ei gyflawni.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Dylid anfon cwynion at:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rheolwr Ymgysylltu<\/strong><br\/>Shared Earth Trust<br\/>Canolfan Gadwraeth Fferm Denmarc<br\/>Betws Bledrws<br\/>Llambed<br\/>Ceredigion<br\/>SA48 8PB<\/p>\n\n<p class=\"wp-block-paragraph\">neu drwy e-bost at:               <strong>info@denmarkfarm.org.uk<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>Gofynnwn am gyflwyno cwynion:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>O fewn <strong>14 diwrnod<\/strong> i gwrs neu ddigwyddiad; neu<\/li>\n\n\n\n<li>O fewn <strong>28 diwrnod<\/strong> i arhosiad llety,<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">yn unol \u00e2&#8217;n Telerau ac Amodau. <\/p>\n\n<p class=\"wp-block-paragraph\">Byddwn yn cydnabod derbyn y g\u0175yn o fewn <strong>5 diwrnod gwaith<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">Ein nod yw ymchwilio a darparu ymateb ysgrifenedig o fewn <strong>20 diwrnod gwaith<\/strong>. Os bydd angen mwy o amser, byddwn yn esbonio pam ac yn darparu amserlen ddiwygiedig.<\/p>\n\n<h1 class=\"wp-block-heading\">Cam 3: Cais am Adolygiad<\/h1>\n\n<p class=\"wp-block-paragraph\">Os ydych yn anfodlon \u00e2 chanlyniad y g\u0175yn ffurfiol, gallwch ofyn am adolygiad. Dylai&#8217;r cais am adolygiad:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Gael ei gyflwyno o fewn <strong>10 diwrnod gwaith<\/strong> i dderbyn ein hymateb.<\/li>\n\n\n\n<li>Esbonio pam eich bod yn credu nad yw&#8217;r g\u0175yn wedi&#8217;i datrys yn foddhaol.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Bydd y g\u0175yn yn cael ei hadolygu gan Ymddiriedolwr nad yw wedi bod yn uniongyrchol gysylltiedig \u00e2&#8217;r ymchwiliad gwreiddiol lle bo&#8217;n bosibl.<\/p>\n\n<p class=\"wp-block-paragraph\">Fel arfer, bydd ymateb ysgrifenedig terfynol yn cael ei gyhoeddi o fewn <strong>20 diwrnod gwaith<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">Mae&#8217;r penderfyniad ar y cam hwn yn derfynol.<\/p>\n\n<h1 class=\"wp-block-heading\">Canlyniad cwyn<\/h1>\n\n<p class=\"wp-block-paragraph\">Lle caiff cwyn ei chefnogi, gall y canlyniad gynnwys:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Ymddiheuriad.<\/li>\n\n\n\n<li>Camau cywiwiro.<\/li>\n\n\n\n<li>Gwelliannau gwasanaeth.<\/li>\n\n\n\n<li>Ad-daliad llawn neu rannol lle bo&#8217;n briodol.<\/li>\n\n\n\n<li>Trefniadau amgen neu gredyd tuag at weithgareddau yn y dyfodol.<\/li>\n\n\n\n<li>Cynnig taliad ewyllys da.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Bydd unrhyw ad-daliad a gynigir yn cael ei ystyried fesul achos ac yn unol \u00e2&#8217;n Telerau ac Amodau.  Ar gyfer archebion llety a chyrsiau, ni fydd unrhyw hawliau contractiol i ad-daliadau yn fwy na&#8217;r swm a dalwyd am yr archeb berthnasol.<\/p>\n\n<h1 class=\"wp-block-heading\">Cyfrinachedd<\/h1>\n\n<p class=\"wp-block-paragraph\">Bydd pob cwyn yn cael ei thrin yn sensitif ac yn gyfrinachol. Dim ond gyda&#8217;r rhai sy&#8217;n ymwneud ag ymchwilio a datrys y g\u0175yn y caiff gwybodaeth ei rhannu.<\/p>\n\n<p class=\"wp-block-paragraph\">Bydd cofnodion cwynion yn cael eu cadw&#8217;n ddiogel yn unol \u00e2&#8217;n Polisi Preifatrwydd a&#8217;n rhwymedigaethau diogelu data.<\/p>\n\n<h1 class=\"wp-block-heading\">Dysgu o Gwynion<\/h1>\n\n<p class=\"wp-block-paragraph\">Rydym yn gwerthfawrogi adborth a byddwn yn adolygu cwynion a dderbyniwyd o bryd i&#8217;w gilydd i nodi tueddiadau, gwella gwasanaethau a gwella profiad ein hymwelwyr, gwesteion, cyfranogwyr cwrs a chwsmeriaid eraill.<strong><\/strong><\/p>\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Gwybodaeth Adolygu<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Dyddiad Dod i Rym:<\/strong>                                   28 Hydref 2026<\/p>\n\n<p class=\"wp-block-paragraph\">Bydd y polisi yn cael ei adolygu&#8217;n rheolaidd i sicrhau ei fod yn parhau i fod yn gydymffurfiol yn gyfreithiol, yn effeithiol yn weithredol, ac yn cyd-fynd \u00e2 gwerthoedd ac amcanion y sefydliad.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Adolygiad Atodol Nesaf:<\/strong>                  Hydref 2027<br\/><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Datganiad Cymeradwyo Polisi<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Mae&#8217;r polisi hwn wedi&#8217;i gymeradwyo gan Ymddiriedolwyr Shared Earth Trust ac mae&#8217;n berthnasol i bob staff, gwirfoddolwr, ymddiriedolwr, contractwr, cyfranogwr ac ymwelydd perthnasol fel y nodir yn y ddogfen.<\/p>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Llofnodwyd:<\/strong>                  <br\/><strong>Swydd:<\/strong>                    <br\/><strong>Ar ran:<\/strong>       <br\/><strong>Dyddiad:  <\/strong>                     <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Maria Wilding<br\/>Cadeirydd yr Ymddiriedolwyr<br\/>Shared Earth Trust<br\/>28 Hydref 2026<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.denmarkfarm.org.uk\/wp-content\/uploads\/2026\/10\/Maria-Signature.png\"><img decoding=\"async\" width=\"300\" height=\"140\" src=\"https:\/\/www.denmarkfarm.org.uk\/wp-content\/uploads\/2026\/10\/Maria-Signature.png\" alt=\"\" class=\"wp-image-22541\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Yn Sefydliad Elusennol Corfforedig Shared Earth Trust (SET), rydym wedi ymrwymo i ddarparu cyrsiau, llety, digwyddiadau, cyfleusterau a gwasanaeth cwsmeriaid o ansawdd uchel. Rydym<\/p>\n","protected":false},"author":10725,"featured_media":0,"parent":22398,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22568","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Polisi Cwynion - Canolfan Gadwraeth Fferm Denmarc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.denmarkfarm.org.uk\/cy\/polisiau-set\/polisi-cwynion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Polisi Cwynion - Canolfan Gadwraeth Fferm Denmarc\" \/>\n<meta property=\"og:description\" content=\"Yn Sefydliad Elusennol Corfforedig Shared Earth Trust (SET), rydym wedi ymrwymo i ddarparu cyrsiau, llety, digwyddiadau, cyfleusterau a gwasanaeth cwsmeriaid o ansawdd uchel. 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